My operating foundation began with the unglamorous but consequential work of keeping 50+ institutional accounts, 10+ supplier partners, pricing, warehouse dispatch, cash collections, and dispute resolution connected in a live commercial market in Dong Thap.
I translated fragmented demand from public-sector units, schools, factories, hospitals, courts, SMEs, and corporate branches of companies including Olam and Emivest into reliable purchasing, pricing, inventory, and delivery decisions—balancing customer value, capacity, margin, working capital, and fulfilment risk.
Supplier Crisis Resilience
When a supplier reduced discounts on an affected product line from 22% to 15%, I confirmed the policy, mobilized five alternative suppliers and brands, validated samples with customers, and replaced more than 80% of the affected line within one week.
Process Standardization
Moved product, pricing, VAT, invoice, inventory, and account data into KiotViet to improve visibility and handoffs; recruited an experienced manager and support capacity to reduce founder dependency.